Hmong Memorial

Hill Tribe Solutions, Inc. · Legal

Terms and Conditions

Last updated: August 27, 2026 · This document applies to Hmong Memorial and Memorial Studio.

These Terms and Conditions (the “Terms”) are a binding agreement between you and Hill Tribe Solutions, Inc., a California corporation (“Hill Tribe Solutions,” “Hmong Memorial,” “we,” “us,” or “our”). They govern your access to and use of the Hmong Memorial website at https://hmongmemorial.com, Memorial Studio, related applications, and all associated features, content, and services (collectively, the “Services”).

By clicking “Accept,” “I agree,” or a similar control when these Terms are presented, you acknowledge that you have read and agree to these Terms. Merely visiting a publicly available page without being presented with an acceptance mechanism does not by itself constitute acceptance. If you do not agree, do not create an account or use Memorial Studio.

Please read Sections 5 (Automated Services and Important Limitations), 18 (Disclaimer of Warranties), 19 (Limitation of Liability), and 21 (Dispute Resolution and Arbitration) carefully. They affect important legal rights, including your right to bring a lawsuit in court or have a jury decide certain disputes.

1. Who We Are

The Services are operated by Hill Tribe Solutions, Inc., a corporation organized under California law. Hmong Memorial helps families create personalized Hmong memorial-banner artwork using family-provided photographs, memorial text, family direction, cultural-reference materials selected or maintained by us, and automated image-generation technology.

Our contact information is in Section 28.

2. Eligibility, Invitations, and Accounts

You must be at least 18 years old and legally capable of entering into a binding contract to use the Services. The Services are currently offered only to individual adults for personal and family memorial purposes. You may coordinate a project for your family if you have authority to do so, but these Terms do not authorize resale, white-label use, or operation of the Services as part of a commercial offering.

The Services are not directed to persons under 18, and persons under 18 may not create accounts. An adult may submit a photograph depicting a minor only if the adult is the minor’s parent or legal guardian or has authorization from the parent or legal guardian that the adult can substantiate upon request.

Access may be limited to invited users. An invitation is personal to the invited recipient and does not guarantee permanent access. You must provide accurate account information and keep the email account used to sign in secure. You are responsible for activity under your account and must promptly notify us if you suspect unauthorized access.

You may not sell, transfer, share, or lend your account or sign-in credentials. We may refuse registration, revoke an invitation, or limit access when reasonably necessary to protect families, the Services, or third parties.

3. Description of the Services

The Services may allow you to:

  • create and manage memorial projects;
  • enter the exact name, family-used name or title, birth date, passing date, and family message that you want displayed;
  • upload a limited number of family photographs and identify a primary photograph to guide likeness;
  • choose from available scene starting points, cultural-element options, art styles, and fixed revision choices;
  • request automated memorial artwork and request revisions;
  • view protected, watermarked artwork previews;
  • select a generated version and complete a family-review checklist; and
  • download a clean JPEG export in an available size after required review confirmations.

Memorial Studio combines generated artwork with family-provided text and other project content for review and download. You are responsible for confirming that the completed memorial displays the intended information accurately.

Features, limits, output sizes, generation availability, invitation requirements, and supported file types may change. In-product descriptions explain current feature behavior and limits but do not amend these Terms unless they are expressly identified as additional terms presented for your acceptance.

Subject to these Terms, we grant you a limited, personal, nonexclusive, nontransferable, nonsublicensable, and revocable right to use the Services for lawful personal, family, memorial-service, and related printing purposes.

4. Memorial Details and Family Responsibility

You control the memorial information and family direction submitted through the Services. We do not independently verify names, dates, relationships, translations, titles, family messages, photographs, cultural practices, clan practices, religious practices, or funeral customs.

You are responsible for:

  • entering memorial text exactly as it should appear;
  • reviewing spelling, dates, titles, translations, and family messages;
  • selecting photographs that the family trusts and designating the primary likeness;
  • confirming that depicted clothing, symbols, animals, objects, landscape, and cultural elements are appropriate for the family and occasion;
  • obtaining agreement from family members or other decision-makers where appropriate; and
  • reviewing the final downloaded file before it is printed, displayed, distributed, or used at a service.

Hmong traditions and family practices are not uniform. The Services are a creative tool, not an authority on Hmong culture, religion, clan customs, funeral practice, genealogy, or ceremonial requirements. You and your family remain responsible for determining what belongs in the memorial.

5. Automated Services and Important Limitations

The Services use automated systems and service providers to operate, secure, and support the Services, including content-safety and artwork-generation functions. These arrangements may change as the Services evolve. Additional information is provided in our Privacy Policy and any subprocessor information we make available.

5.1 Photograph safety review

We may use automated tools to help assess whether family photographs comply with our safety and acceptable-use requirements. An upload may be declined or unavailable when it cannot be accepted under those requirements or when the review cannot be completed.

Automated tools can make mistakes. Acceptance of an upload does not establish compliance, and declining an upload does not imply wrongdoing by you or any depicted person. We do not guarantee review, appeal, or reversal of a decision, and we may ask you to use a different photograph. We may restrict content that we reasonably believe violates these Terms, an applicable policy, or law.

5.2 Generated artwork

Generated artwork is produced by automated systems and may be inaccurate, incomplete, inconsistent, unexpected, culturally inappropriate, emotionally upsetting, or technically defective. It may:

  • fail to preserve a person’s likeness, age, expression, skin tone, clothing, or other characteristics;
  • add, omit, duplicate, distort, or misplace people, limbs, animals, objects, symbols, scenery, text-like marks, or cultural details;
  • misunderstand family instructions or combine elements in an unintended way;
  • resemble content created for another user; or
  • vary between requests, revisions, models, or providers.

Generated artwork is not created or certified by a human artist, cultural authority, funeral director, printer, or religious adviser. We do not guarantee that any output is unique, copyrightable, culturally correct, suitable for a particular ceremony, or acceptable to every family member.

5.3 Family review and printing

The family-review workflow is a confirmation tool, not our verification or approval. Before downloading, you may be required to confirm the memorial text, dates, likeness and clothing, imagery, and crop. Your confirmation means that you have reviewed those items and accept the selected version for export.

If you change memorial text, family photographs, the primary photograph, scene direction, or the selected artwork version, some or all review confirmations may reset and you may need to review the current version again before downloading.

Screen colors, crops, resolution, fonts, image placement, and print results may differ across devices, software, printers, materials, and production methods. You must inspect the downloaded file and obtain any printer proof you consider necessary. We are not responsible for printing costs, missed deadlines, reprints, installation, display conditions, or decisions made by a printer or other vendor.

6. Your Content

“Your Content” means photographs, names, dates, family messages, instructions, descriptions, preferences, and other materials you upload, enter, submit, or transmit through the Services. Your Content does not include the Services, our software, our templates, our cultural-reference library, or system instructions and prompts that we create.

You retain any ownership rights you have in Your Content. You represent and warrant that:

  • you own Your Content or have all permissions and authority needed to submit and use it through the Services;
  • for each photograph, you have the necessary rights from the photographer or copyright owner and, where required by law, consent from each depicted living person; for a depicted minor, you are the parent or legal guardian or have authorization from the parent or legal guardian; and, for a deceased person, you have authorization from the person or persons legally entitled to control the applicable likeness, publicity, estate, or other rights;
  • submitting and processing Your Content will not violate another person’s copyright, privacy, publicity, contractual, or other rights;
  • Your Content and requested use are lawful; and
  • the information you provide is accurate to the best of your knowledge and is not submitted to deceive, defame, harass, exploit, or harm anyone.

You grant Hill Tribe Solutions a nonexclusive, worldwide, royalty-free license to host, store, reproduce, transmit, format, moderate, adapt, and otherwise process Your Content only as reasonably necessary to operate, secure, troubleshoot, and support the Services; create the previews, revisions, and exports you request; enforce these Terms; and comply with law. We may sublicense these rights only to service providers and contractors acting for us for those purposes, and may transfer the license only with a permitted assignment of these Terms or the relevant business. The license ends when the relevant content is deleted from active systems, subject to reasonable deletion delays, backups, security records, dispute preservation, and legal obligations.

The Privacy Policy describes how service providers may handle, retain, or use Your Content, including any provider-specific restrictions concerning model training or improvement. These Terms do not promise a restriction that is not supported by the applicable provider agreement and technical configuration.

Do not use the Services as the only repository for photographs or other materials you cannot afford to lose. Keep your own original copies.

7. Generated Outputs and Permitted Use

“Generated Outputs” means artwork previews, revisions, and final files produced for your project through the Services. As between you and Hill Tribe Solutions, and to the extent permitted by law, we grant you a perpetual, worldwide, royalty-free license to use, reproduce, display, share, and print the clean final exports that you lawfully download for personal, family, memorial-service, and related noncommercial purposes, including providing a file to a printer or funeral-service provider acting for you.

We do not represent that copyright or other exclusive rights exist in any Generated Output. Automated outputs may not qualify for copyright protection, may contain elements that are not protectable, and may be similar or identical to content generated for others. You are responsible for evaluating whether your intended use requires additional rights or permissions.

This license applies only to rights, if any, that Hill Tribe Solutions is legally able to grant. It does not transfer rights in Your Content owned by someone else, grant rights in third-party material, or guarantee that an output is noninfringing.

Unless we authorize it in writing, you may not sell or license Generated Outputs as stock content, templates, datasets, or stand-alone artwork; use them to create a competing service; imply that Hill Tribe Solutions, a provider, a cultural authority, or any depicted person endorses you; or use them for unlawful, deceptive, defamatory, harassing, exploitative, or harmful purposes.

8. Protected Previews and Access Controls

Generated artwork previews are visibly watermarked and may be lower-resolution or otherwise protected. These protections remain after family review.

Nonpublic artwork is available only through authorized review and download features of the Services. Access conditions may apply before a reviewed memorial can be downloaded without a watermark.

You may not remove or circumvent a watermark, access restriction, review requirement, download control, or other protective measure. You may not access or distribute a nonpublic file except through an authorized feature of the Services.

9. Privacy and Sensitive Information

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information. It is not part of these Terms unless applicable law requires otherwise.

Memorial projects may contain sensitive family information and photographs. Do not submit Social Security numbers, financial-account information, government identification numbers, medical records, passwords, authentication codes, or other information that is not needed to create the memorial. The Services are not designed for protected health information and are not offered as compliant with the Health Insurance Portability and Accountability Act (“HIPAA”). We do not enter into business associate agreements for Hmong Memorial.

You acknowledge that support personnel may access project information when reasonably necessary to respond to a request, investigate a fault or abuse, maintain security, or comply with law, as further described in the Privacy Policy.

10. Acceptable Use and Prohibited Conduct

The Hmong Memorial Acceptable Use Policy, effective August 27, 2026, is incorporated into and forms part of these Terms. You may not violate, or help or permit another person to violate, that Policy.

We may investigate suspected violations and preserve or disclose information when reasonably necessary to enforce these Terms, protect people or the Services, respond to valid legal process, or comply with law, as described in our Privacy Policy.

11. Service Limits, Availability, and Changes

We may establish and change limits on projects, photographs, storage, file size, generations, revisions, exports, concurrency, rate, spending, supported formats, preview resolution, or retention. Generation features may be paused or unavailable because of provider availability, safety concerns, cost controls, maintenance, incidents, or technical limitations.

We may modify, suspend, or discontinue any part of the Services at any time. We will provide notice when reasonably practical if a change materially reduces an active paid feature. We do not guarantee that the Services, a project, or a particular provider or model will always be available, uninterrupted, secure, or error-free.

12. Fees and Future Paid Features

The Services are currently offered without charge through an invite-only pilot. We may introduce paid features, usage charges, credits, subscriptions, or third-party printing services in the future.

We will not charge you unless we first show the price, billing frequency, material purchase terms, and any renewal terms and obtain your affirmative consent through the applicable purchase flow. Any subscription or automatically renewing service will be governed by checkout terms presented before enrollment and will include legally required acknowledgments, notices, and cancellation methods. If enrollment occurs online, online cancellation will be available as required by law.

Except as stated in purchase-specific terms or required by law, fees for a digital service that has been fully delivered or consumed are nonrefundable. This does not limit any refund, cancellation, or other remedy that cannot lawfully be limited or that applies when a paid service is not provided as promised. Taxes are your responsibility unless the purchase flow states otherwise.

13. Suspension, Termination, and Project Deletion

You may stop using the Services at any time. You may delete a memorial project through an available feature or contact us for assistance. The deletion feature may be temporarily unavailable while artwork creation is active or a generation requires support. Deletion may be irreversible.

We may take proportionate action reasonably available to us if we believe that you violated these Terms or another applicable policy; created legal, security, or safety risk; used the Services fraudulently or abusively; failed to pay an amount when due; or if action is required by law. Actions may include refusing or limiting content or requests, restricting or terminating access, preserving relevant records, or taking other appropriate protective measures. Where practical, we will provide notice and an opportunity to correct the issue, but immediate action may be necessary.

Upon termination, your right to use the Services ends. Sections 4 through 10, accrued payment obligations under Section 12, and Sections 13 through 28 survive termination to the extent their nature requires.

14. Our Intellectual Property and Feedback

The Services, including our software, interfaces, visual design, logos, trademarks, text, templates, scene definitions, prompt systems, cultural-reference organization, and other materials provided by us, are owned by Hill Tribe Solutions or our licensors and are protected by intellectual-property laws. Except for the limited rights expressly granted in these Terms, we reserve all rights.

“Hmong Memorial,” “Hill Tribe Solutions,” associated logos, and product names are our trademarks or trade names. You may not use them in a way that suggests sponsorship, endorsement, or affiliation without written permission.

If you provide ideas, suggestions, bug reports, or other feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use and disclose that feedback for any purpose without restriction or compensation. This does not give us ownership of your family photographs or memorial content.

We use, or may engage, service providers under agreements with us to operate, secure, and support the Services, including content-safety and content-generation functions. Provider categories and relevant processing are described in our Privacy Policy and any subprocessor information we make available. You do not enter into a separate contract with a service provider merely because we use it on our behalf, unless a feature expressly presents separate terms for your acceptance. We are not responsible for a provider’s independent acts, omissions, outages, content, or policy changes, except to the extent applicable law provides otherwise.

Links to third-party websites do not imply endorsement. If you hire or use a printer, funeral home, installer, designer, or other vendor, that relationship is solely between you and that vendor. We are not responsible for its services, pricing, deadlines, materials, output, or handling of files you provide.

We respect intellectual-property rights. If you believe content available through the Services infringes your copyright, send a notice to the contact in Section 28 with: (a) identification of the copyrighted work; (b) identification and location of the allegedly infringing material; (c) your contact information; (d) a statement that you have a good-faith belief the use is not authorized; (e) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act for the rights holder; and (f) your physical or electronic signature.

We may remove or disable allegedly infringing material and terminate repeat infringers where appropriate. Knowingly submitting a materially false infringement notice may expose you to liability.

You must comply with applicable laws, including privacy, publicity, intellectual-property, consumer-protection, sanctions, and export-control laws. You represent that you are not prohibited from using the Services under United States sanctions or export restrictions and will not use the Services for or on behalf of a prohibited person, entity, or territory.

18. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND ALL GENERATED OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” HILL TRIBE SOLUTIONS AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, CULTURAL OR CEREMONIAL SUITABILITY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICES OR OUTPUTS WILL BE ACCURATE, UNIQUE, COMPLETE, UNINTERRUPTED, SECURE, ERROR-FREE, FREE OF OBJECTIONABLE MATERIAL, SUITABLE FOR PRINTING, OR ACCEPTED BY YOUR FAMILY, COMMUNITY, PRINTER, FUNERAL HOME, OR OTHER VENDOR. WE DO NOT WARRANT THAT A GENERATED LIKENESS WILL MATCH A PHOTOGRAPH OR PERSON OR THAT CULTURAL OR MEMORIAL DETAILS WILL BE CORRECT.

No oral or written statement by us creates a warranty unless expressly included in a written agreement signed by an authorized representative of Hill Tribe Solutions. Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you.

19. Limitation of Liability

To the fullest extent permitted by law, Hill Tribe Solutions and its affiliates, officers, directors, employees, agents, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, business, opportunity, goodwill, data, content, or use, arising out of or related to the Services, Generated Outputs, these Terms, or a third-party service, even if advised that such damages are possible.

Without limiting the foregoing, we are not liable for: an inaccurate or upsetting likeness; incorrect names, dates, messages, translations, symbols, attire, animals, objects, scenes, or cultural details; failed, delayed, or unavailable generations or revisions; rejected uploads; loss or corruption of content; unauthorized access caused by your failure to secure your account; printing errors, reprint costs, missed deadlines, or vendor acts; or your or another person’s decision to display, distribute, or rely on an output.

To the fullest extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Services or these Terms will not exceed the greater of: (a) the amount you paid directly to Hill Tribe Solutions for Hmong Memorial during the three months before the event giving rise to the claim; or (b) one hundred U.S. dollars ($100).

Nothing in these Terms excludes, limits, or waives liability, rights, or remedies to the extent doing so is prohibited by applicable law, including for fraud, willful injury, or violations of consumer-protection, privacy, or other laws whose remedies cannot lawfully be waived or limited. Some jurisdictions do not allow certain exclusions or limitations, so they may not apply to you.

20. Indemnification

To the extent permitted by law, you will indemnify and hold harmless Hill Tribe Solutions and its officers, directors, employees, and agents from a third-party claim, and reasonable resulting losses and defense costs, but only to the extent caused by: (a) Your Content; (b) your material breach of the representations in Section 6; (c) your unlawful use or distribution of a Generated Output; or (d) your material violation of these Terms or another person’s rights. This obligation does not apply to the extent a claim results from Hill Tribe Solutions’ own breach, negligence, willful misconduct, or violation of law.

We will promptly notify you of a covered claim and reasonably cooperate at your expense. We may participate through counsel of our choice. You may control the defense with counsel reasonably acceptable to us, but you may not settle a claim in a way that admits our fault, imposes an obligation on us, or fails to fully release us without our written consent, not to be unreasonably withheld.

21. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. EXCEPT FOR THE LIMITED EXCEPTIONS BELOW, IT REQUIRES YOU AND HILL TRIBE SOLUTIONS TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION AND WAIVES THE RIGHT TO A JURY TRIAL OR CLASS ACTION.

21.1 Informal resolution

Before starting arbitration, either party must send the other a written notice describing the dispute and requested relief and allow 30 days for a good-faith effort to resolve it. Send notice to Hill Tribe Solutions at the postal or email address in Section 28 with the subject “Notice of Dispute.” Any applicable limitations period will be tolled during this 30-day period.

21.2 Mutual agreement to arbitrate

Except for the exceptions below, you and Hill Tribe Solutions agree that any dispute, claim, or controversy arising out of or relating to the Services, these Terms, or the relationship between us will be resolved by binding individual arbitration. This agreement is governed by the Federal Arbitration Act.

Arbitration will be administered by JAMS under its then-current Streamlined Arbitration Rules and Procedures and the JAMS Consumer Arbitration Minimum Standards. The Consumer Arbitration Minimum Standards control in the event of a conflict. A single neutral arbitrator will decide the dispute. The arbitrator may award any individual remedy available under applicable law that a court could award and will issue a reasoned written decision. The parties may be represented by counsel and may exchange relevant, nonprivileged information as allowed by the arbitrator.

For a consumer claim, you may choose to participate by video, telephone, documents only, or at a reasonably accessible location. For an arbitration initiated by a consumer, the consumer will be required to pay no more than $250 in JAMS filing fees, and Hill Tribe Solutions will pay the remaining JAMS filing, case-management, and arbitrator fees required by the JAMS Consumer Arbitration Minimum Standards. If Hill Tribe Solutions initiates arbitration against a consumer, Hill Tribe Solutions will pay all such arbitration costs. A California consumer will not be required to pay our attorneys’ fees or costs merely because the consumer does not prevail. Each party otherwise bears its own attorneys’ fees and costs unless an award is expressly required or permitted by applicable substantive law and is consistent with the JAMS Consumer Arbitration Minimum Standards.

21.3 Exceptions

Either party may bring an individual claim in small claims court if it qualifies and remains there. Either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction to prevent immediate and irreparable harm pending arbitration. Either party may ask a court for injunctive relief needed to stop actual or threatened infringement of copyrights, trademarks, trade secrets, or patents, or unauthorized access to the Services.

21.4 No class or representative proceedings

EXCEPT FOR A RIGHT OR REMEDY THAT APPLICABLE LAW DOES NOT PERMIT THE PARTIES TO WAIVE, EACH PARTY MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, COLLECTIVE, OR CONSOLIDATED ACTION. The arbitrator may not combine the claims of different persons or preside over a class proceeding unless both parties agree in writing.

Nothing in these Terms waives or limits a right to seek public injunctive relief that cannot lawfully be waived. The arbitrator may award any remedy available on an individual claim, including public injunctive relief when applicable law requires. If a final court decision determines that a particular request for relief cannot be arbitrated, only that request will be severed and decided by the court, and the court may stay it while arbitrable matters are completed.

21.5 Thirty-day right to opt out

You may opt out of this arbitration agreement by sending written notice within 30 days after you first accept these Terms. Your notice must include your name, the email address associated with your account, and a clear statement that you opt out of arbitration for Hmong Memorial. Send it to the postal or email address in Section 28 with the subject “Arbitration Opt-Out.” Opting out will not affect any other part of these Terms or your ability to use the Services.

22. Governing Law and Court Venue

California law governs these Terms and any dispute arising from them, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs Section 21. Any dispute not subject to arbitration must be brought in the state or federal courts located in Sacramento County, California, and you and Hill Tribe Solutions consent to their personal jurisdiction. This Section does not deprive you of protections that cannot be waived under the law of your place of residence or require a consumer to bring a claim in a forum other than one that applicable nonwaivable law permits.

23. Changes to These Terms

We may update these Terms. The current version will be posted with its “Last updated” date. If a change materially affects your rights, we will provide reasonable advance notice through the Services, by email, or by another appropriate method, except when immediate changes are required for legal, security, or safety reasons.

Changes apply prospectively from their stated effective date. When required by law or appropriate because of the nature of a change, we will present the revised Terms for affirmative acceptance. In other circumstances, continued use after effective notice constitutes acceptance to the extent permitted by law. If you do not agree, stop using the Services.

If we materially change Section 21, we will provide specific notice and, when required by law, a new opportunity to opt out of the changed arbitration terms. A change will not apply retroactively to a dispute of which we had actual notice before the change took effect.

24. Electronic Communications

You agree that we may provide routine service communications electronically through the Services or at the email address associated with your account. This Section does not replace any separate disclosure or consent process required by the E-SIGN Act or other law. When legally required, we will provide information about paper copies, withdrawal of consent, applicable consequences, and hardware or software requirements and obtain consent in the manner required by law. You are responsible for keeping your email address current.

25. General Provisions

These Terms, the Acceptable Use Policy, any purchase-specific terms, and any other terms expressly presented for your acceptance are the entire agreement between you and Hill Tribe Solutions concerning the Services.

You may not assign these Terms without our written consent. We may assign them to an affiliate or successor in connection with a merger, reorganization, financing, sale of assets, or similar transaction.

We are not liable for delay or failure caused by events beyond our reasonable control, including natural disasters, fires, epidemics, war, civil unrest, labor disputes, governmental action, power or internet failures, cyberattacks, and third-party provider outages.

If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will remain effective. Our failure to enforce a provision is not a waiver. Section headings are for convenience only. These Terms create no partnership, joint venture, employment, fiduciary, or agency relationship and, except as expressly stated, no third-party beneficiary rights.

26. Notice for California Users

Under California Civil Code Section 1789.3:

  • Provider: Hill Tribe Solutions, Inc.
  • Address: 8465 Elk Grove Florin Rd, Ste 100 #2121, Elk Grove, CA 95624, United States
  • Telephone: (916) 287-8805
  • Complaints and further information: Contact us using the procedure in Section 28 and include a description of the issue and the email address associated with your account.
  • Charges: The Services are currently offered without charge. Any future charge will be disclosed before purchase as described in Section 12.

California consumers may also contact the Complaint Assistance Unit, Division of Consumer Services, California Department of Consumer Affairs (Consumer Information Center), 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or (800) 952-5210.

27. Notices

Formal legal notices must be in writing and sent to the contact in Section 28. Email notices are effective when actually delivered to the designated inbox; postal notices are effective when received. An arbitration opt-out is timely if transmitted before the deadline and not returned as undeliverable. We may send routine operational notices to the email address associated with your account or display them through the Services.

28. How to Contact Us

Contact us to report a violation, submit a copyright notice, send an arbitration opt-out or dispute notice, or ask a question about these Terms:

Hill Tribe Solutions, Inc. Attn: Hmong Memorial Legal 8465 Elk Grove Florin Rd, Ste 100 #2121 Elk Grove, CA 95624 United States Email: [email protected] Telephone: (916) 287-8805